How can I book for an appointment?

Register online as a patient to book for an appointment. If you are already registered, you will be able to book an appointment after logging in on our webpage. Please note that the website login is not the same as patient registration.

To ensure your booking is secure, complete your full patient registration (which includes providing your Medicare number, address, contact number and next of kin details). Bookings without this information may be cancelled without prior notice.

Should you require assistance with an in-person booking, please feel free to visit us during our opening hours. Our staff will be happy to guide you through the online booking process. Just ensure you have your medicare and bank card details ready to complete your successful booking.

Why don’t you have a phone number I can contact?

Dr. Hayati's expertise is a rare gift to the community, and his goal is to provide affordable healthcare to all. Despite the financial challenges of operating a surgery dedicated solely to optimal health, where longer appointments lead to increased Medicare penalties, he remains committed to accessibility.

Consequently, the clinic will not be operating with a phone line at this time. All appointments must be booked online. Please retain your confirmation email for any cancellations or changes to your appointment time.

Should you wish to visit us in person, please call in during our opening hours.

How do I cancel or change my appointment time?

You are responsible for either attending your scheduled appointment or for cancelling/rescheduling it should your circumstances change. The simplest method for doing so is online, by using the link provided in the confirmation email you receive once your appointment is successfully booked.

You may contact us for further assistance with a cancellation; however, please note that a cancellation fee may apply if our staff are occupied and your request cannot be processed within your desired time frame. If you are concerned about this possibility and have misplaced your confirmation email, we encourage you to call in during our opening hours to manage your appointment in person.

Do I need a referral to see Dr Hayati?

No, you do not need a referral to see Dr Hayati.

Can I nominate Dr Hayati to be my regular doctor?

Unfortunately Dr Hayati is unable to take the role of your regular doctor. We encourage that you keep your doctor for routine referrals, scripts and other typical GP-related services.

Will the doctor be on time?

Dr Hayati will endeavour to keep to time with his consultations. However, due to the nature of medical problems, this may not be possible. You will be advised by our friendly receptionist should there be a significant delay in your appointment.

How long will my consultation span?

Your consultation will typically last its whole duration. Dr Hayati will invite you in at the beginning of the consult before going over your material. Due to Medicare requirement, you will need to be present throughout the allocated time (including result interpretation and any paperwork requirement).

Can I book for shorter consultations?

Most, if not all health problems requiring root-cause and natural intervention solutions that Dr Hayati offers will require a longer consultation. We believe that education is equally important. Whilst your initial consultation for a specific problem needs in-depth detective work, the resulting follow-up consultation time will be spent on explanation, management options and exploring other investigations.

Our shorter, 20 minute consultations will be available in the future to suit the occasional client who only needs a focused, single issue follow up consultation.

What is your cancellation policy?

You can cancel or change your appointment up until 24 hours before the appointment time. If you cancel after this time, you will be charged a $50 fee.

How is my bank card details stored?

For your peace of mind, your bank card details are securely held by Square, a globally trusted payment processor. Square's services are utilised by businesses worldwide, from online stores to physical shops like those in Bundaberg. Please know that we do not have access to your card information.

Are investigations ordered by Dr Hayati bulk-billed?

As Dr Hayati is a fully qualified GP, investigations ordered by him is processed in the same way as if they had come from your regular doctor. Whilst most items are covered by Medicare, there may be some specialised tests which are not. In this instance Dr Hayati will discuss the matter with you during the consultation.

I don’t have a printer. Can I e-mail all of the necessary documents to you?

Yes. You can upload them here. Most files types are accepted. Unfortunately, due to the size of image files, we are currently unable to process these even if your upload is successful. In such a case please bring the original documents to your appointment.

Can I get my doctor to send the health summary, investigations and medication list to you directly?

Yes. Please get them to email us at admin@lifestyleandwellnessgp.com.au

Your doctor may need a transfer of information request form, which you can obtain once you are logged in as a user on our website, on the member page.

Can I get a summary sent from Lifestyle & Wellness GP to another doctor?

As Dr Hayati will not be your ‘regular doctor’, we do not provide a summary transfer service from our clinic to another. However, if you need a communication from Dr Hayati to a specific healthcare provider, please raise this matter at the latest midway through the consultation. If appropriate, Dr Hayati will produce a letter during your allocated consultation time.

I am one of Dr Hayati’s patients from a clinic he was working at previously. Do I need to register and prepare my medical documents like a new patient?

Thank you for your ongoing support in Dr Hayati’s medical service. Yes, we do encourage his preexisting patients to register anew, to avoid memory-based record error.

Will I remember the important details from my consultation?

Dr Hayati’s consultation style is focused on helping his clients understand their individual health journeys. He routinely uses diagrams and sketches as part of the consultation, which will be available for you to keep.